Refund Policy

Last updated: 9 October 2026

How to request a refund

1. Email hello@topikfrequency.com from the address you used to buy, or forward your Paddle receipt.
2. Put "Refund" in the subject line and include your order reference if you have it. That is all we need.
3. You can also reply directly to your Paddle receipt email and ask them to pass the request on.

You do not need to return the files, because there is nothing to return — but the licence ends when the refund is issued, so please delete your copies at that point.

How long it takes

We approve refund requests within 2 business days of receiving them. The refund itself is issued by Paddle to your original payment method. Once it is issued, your bank or card issuer usually takes 5 to 10 business days to show the money back on your statement. The timing after that point is theirs, not ours, and we cannot speed it up.

If the files are broken

If a file will not open, a download link has expired, or something is missing from the pack, tell us and we will send you working files before you consider a refund — and if we cannot fix it, you get your money back. A broken download is never your problem.

What is not covered

• Requests made more than 14 days after purchase. After that window the sale is final.
• Complaints that the product is study material rather than a guaranteed result — the pack does not promise any particular exam score, and the site says so clearly before you buy.
• Requests where the materials have been redistributed, resold or uploaded elsewhere. That breaks the licence, and we resolve it as a copyright matter rather than a refund one.

Nothing here takes away a right you have under the mandatory consumer law of your own country, and if that law gives you a longer period or a stronger remedy, it applies instead.

Chargebacks

Please email us before disputing a payment with your bank. A refund takes a couple of days and costs you nothing; a chargeback takes weeks and involves everyone. If you contact us first, we will always sort it out.

Contact

Refund questions that are not answered here: hello@topikfrequency.com. Payment and invoice questions can also go straight to Paddle by replying to your receipt.